Frequently Asked Questions
Everything you need to know about finding your perfect fit.
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. Since sizing can vary between brands, we recommend measuring your foot from heel to toe and comparing it to our centimeter-based chart for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn footwear in its original packaging. If your shoes don't fit perfectly, you can initiate an exchange or a full refund through our online return portal.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pair sooner for a special event.
Are Forever & Always shoes made with sustainable materials?
We are committed to ethical fashion. Many of our collections feature vegan leather, recycled textiles, and eco-friendly packaging to ensure you can step out in style with a clear conscience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
How should I care for my new shoes to ensure they last?
To maintain the quality of your footwear, we recommend using a protective spray before the first wear and cleaning with a soft, damp cloth. Avoid direct heat sources when drying leather or suede products.